Your data
How we handle your data
The short version, in plain English. The full detail is in our privacy policy and data processing agreement.
What we keep
Your business details, and the enquiries that come in: who the customer is, what they asked, the messages you send and receive, appointments, quotes and your notes. Only what's needed to run your enquiries.
Who can see it
Only people in your own workspace. Every business's records are kept apart in the database itself, so one business's account can't read another's. Inside your workspace, owners decide who's on the team.
Nothing goes out without you
The missed-call text-back goes out automatically once you switch it on, with wording you choose. Every other automatic message waits for your approval unless you switch that on for a particular step. AI only drafts: a person presses send, and drafts that mention prices, links or promises you haven't given Replyline are flagged for you to check.
Your customers' choices are respected
If a customer replies STOP, or asks to stop, automated messages to them stop straight away, and marketing emails only go to people who agreed to them.
You can take it with you, or delete it
Export all of your workspace's data at any time from Settings. You can erase one customer's personal details on their contact page, set closed enquiries to be deleted automatically after a number of months, or delete the whole workspace.
Keeping accounts safe
Passwords are stored scrambled (hashed), never in plain text. Two-step sign-in is available under Account, and you can sign out of every device at once. Connection tokens for services like Instagram and Facebook are stored encrypted.
We don't sell it
We don't sell your data or your customers' data, and we don't use it for advertising.
Who helps us run it
Like most online services we use specialist providers for hosting, email, texts, payments and AI. The full list, with what each one does and where, is on the sub-processors page.
Questions about your data? Email hello@replyline.co.uk.