Sub-processors
Draft, under legal review
Replyline is in private preview and isn't accepting customers yet. This document will be finalised by a solicitor, with the operator's details, before launch.
These companies process personal data on our behalf. Each is bound by a contract with data protection terms; transfers outside the UK are covered by the UK International Data Transfer Addendum or the UK–US data bridge.
| Provider | What for | Where | When |
|---|---|---|---|
| Render | Application hosting | Frankfurt, Germany (EU) | Always |
| Neon | Database hosting | Frankfurt, Germany (EU) | Always |
| Resend | Sending and receiving email | United States | When email sending is on |
| Twilio | Phone numbers, calls and text messages, WhatsApp | United States | When the business uses calls and texts |
| Meta Platforms Ireland | Instagram and Facebook Messenger messages | Ireland / United States | When the business connects Instagram or Facebook |
| Anthropic | AI drafting (no training on customer data) | United States | Only when an owner turns on AI drafting |
| Stripe | Subscription billing (our customers' billing details only) | United States / Ireland | When a business pays |
We give account owners at least 30 days' notice by email before adding a new sub-processor.