Guide
Call diverting codes for UK mobiles
To text back the calls you miss, Replyline needs those calls passed on to your Replyline number. Customers keep calling your usual number: nothing changes for them. These are the standard codes used by EE, O2, Vodafone, Three and most networks that run on them (giffgaff, Tesco Mobile, Sky Mobile, Voxi, iD and others).
Set it up (about 2 minutes)
On the phone your customers call, open the keypad, type each code below followed by your Replyline number and #, then press call. You'll see or hear a confirmation. In the examples, 07700 900123 stands for your Replyline number.
- When you don't answer
**61*07700900123#Most useful: rings you first, then diverts after about 20 seconds.
- When you're on another call
**67*07700900123#Busy calls go straight through.
- When your phone is off or has no signal
**62*07700900123#Covers dead batteries and no-signal sites.
Things to know
- It replaces voicemail. Your voicemail uses the same diverts. With these set, unanswered callers reach Replyline (which plays a short message and texts them) instead of your voicemail.
- Ring time. On most networks you can choose how long it rings before diverting by adding the seconds (5 to 30) before the final #, for example
**61*07700900123**25#. If your network doesn't accept it, use the plain code. - Cost. Diverted calls are usually charged as a normal call to a UK mobile from your phone, which most monthly plans include. Check your tariff if you're on pay-as-you-go.
- iPhone settings. The Call Forwarding switch in Settings diverts every call, so your phone would never ring. Use the codes above instead.
- To turn it all off, dial
##002#. This removes every divert, including voicemail; your network can switch voicemail back on. - Landlines and office phone systems use different settings: look for “forward on no answer” or “divert when busy” in your provider's app or ask them to set it.
- Who gets a text. Only people who rang from a mobile can receive a text back. Landline callers show up in your list to call back.
If a code doesn't work on your network, your provider's support team can set the same diverts for you.